The Feedback Fanatic

Summary

Good Morning,

In Today’s Brief…

Forget clunky surveys and endless feedback loops. Top service providers are obsessed with a micro-feedback tactic called "Thoughts in 60 Seconds."

Here's why it works wonders:

• Real-Time Insights: Gather feedback immediately after interactions, capturing fresh thoughts before they fade.

• Frictionless Feedback: A quick pop-up survey takes minimal effort, boosting response rates compared to lengthy forms.

• Actionable Intel: Uncover specific areas for improvement while the experience is still fresh in the client's mind.

How to Implement "Thoughts in 60 Seconds"

1. Keep it Short & Sweet: Limit the survey to 2-3 questions, with options for open-ended feedback.

2. Trigger at Key Moments: Deploy the survey after important interactions like project milestones or support tickets.

3. Anonymity is Key: Allow anonymous responses to encourage honest feedback.

The "Thoughts in 60 Seconds" approach is a win-win. Clients feel heard, and you gain valuable insights to continuously improve your service.

Bonus Tip: Analyze feedback trends to identify recurring issues and implement company-wide solutions.

How I Can Help

Join The Business Blueprint: If you own a service-based business doing over $10k per month and you want the systems, processes, strategies that you need to scale to $100k/mo and beyond, consider joining The Blueprint. There are over 100 members doing over $100 million per year in combined revenue. (link)

Poll

Tell me what you think. I always want to make these newsletters as useful as possible.

If you have specific feedback or anything interesting you’d like to share please let me know by replying to this email.

Thanks for reading,

Mike Birtwistle